Longterm Website Support
Karimakos Web Solutions
Ensuring your eCommerce website runs smoothly and remains competitive is crucial for ongoing success. Our Long-Term Help and Support services are designed to provide comprehensive assistance and maintenance, allowing you to focus on growing your business while we handle the technical aspects.
Support Packages
Our support services are tailored to meet the diverse needs of eCommerce businesses, from startups to established enterprises. We offer a range of plans that provide everything from essential maintenance to comprehensive, customized support.
Basic Support Plan
Ideal For: Small businesses or startups needing essential support and maintenance.
What’s Included:
- Monthly Check-Ins: Regular updates and minor troubleshooting.
- Technical Support: Basic support for website issues and bugs.
- Site Backups: Monthly backups to ensure data safety.
- Software Updates: Regular updates for the platform, plugins, and security patches.
- Performance Monitoring: Basic performance checks and optimizations.
- Email Support: Support via email for inquiries and issues.
Standard Support Plan
Ideal For: Growing businesses requiring more comprehensive support and regular updates.
What’s Included:
- Bi-Weekly Check-Ins: Regular updates and proactive monitoring.
- Technical Support: Enhanced support for website issues, bugs, and troubleshooting.
- Site Backups: Weekly backups to ensure data integrity.
- Software Updates: Regular updates for the platform, plugins, and security patches.
- Performance Optimization: Ongoing performance enhancements and load time improvements.
- Security Monitoring: Regular security scans and threat management.
- Email & Phone Support: Priority support via email and phone.
Premium Support Plan
Ideal For: Established businesses needing extensive support, optimization, and strategic guidance.
What’s Included:
- Weekly Check-Ins: Frequent updates, proactive maintenance, and performance reviews.
- Technical Support: Comprehensive support including complex troubleshooting and issue resolution.
- Site Backups: Daily backups for maximum data protection.
- Software Updates: Timely updates for the platform, plugins, and security patches.
- Performance Optimization: Advanced performance tuning, speed enhancements, and user experience improvements.
- Security Management: 24/7 security monitoring, threat detection, and incident response.
- Marketing Support: Assistance with marketing integrations and strategy adjustments.
- Dedicated Account Manager: Direct access to a dedicated support specialist for personalized service.
- Email, Phone, and Chat Support: Multi-channel support with priority response times.
Some Numbers
Don’t just buy our word for it! Here are numbers that speak for us!
Satisfied Clients
Projects Completed
Customer Retention
Years of Experience
When choosing a website agency, look for a team that offers a blend of creativity, technical expertise, and a strong portfolio of previous projects. A great agency will understand your business goals, provide tailored solutions, and offer ongoing support. At Karimakos Web Solution, we specialize in crafting custom WordPress and web applications that meet your unique needs while ensuring a user-friendly and SEO-optimized design. Our dedication to customer satisfaction and our use of cutting-edge technologies make us the perfect partner for your website development.
To evaluate a web agency, review their portfolio, client testimonials, and level of expertise across different technologies. Look for transparency in their process, clear communication, and the ability to deliver on time. Karimakos Web Solution stands out with a proven track record of delivering high-quality websites and applications tailored to businesses in Kenya and beyond. We prioritize clear communication, offer competitive pricing, and deliver results that drive business growth.
For small businesses, a WordPress website is often the best choice due to its flexibility, ease of use, and scalability. It allows you to manage your content and grow your online presence without the need for complex systems. At Karimakos Web Solution, we specialize in building professional WordPress websites that are affordable, easy to maintain, and optimized for search engines, helping small businesses in Kenya achieve a strong online presence.
Would you like to start a project with us?
Ready to bring your digital vision to life? Let’s start a project together! At Karimakos Web Solutions, we’re excited to collaborate with you to create exceptional web solutions tailored to your needs. Reach out today to discuss your ideas and see how we can turn them into reality.